Our Services

Where Strategy
Meets Execution

At Luminary Augmenters, we don’t just tell you what to fix - we roll up our sleeves and do it with you. Our proven, end-to-end roadmap starts with an Initial Business Assessment to uncover profit leaks, workflow gaps, and tech inefficiencies, followed by a Strategic Recommendations Report that maps your 12-month blueprint for scale. From there, we deliver custom SOPs, tools, and automation, handle full software setup & integration, and run team training to ensure adoption sticks. When needed, our Fractional COO Services embed senior leadership directly into your business to manage operations, track KPIs, and drive results daily. Every step removes bottlenecks, scales operations, and frees you to focus on leading - so your growth is not only fast, but sustainable.

From Chaos to Clarity—Your Growth Roadmap

Initial Business Assessment

2 to 4 hour deep dive into your operations
What We Actually Do:

Analyze your P&L and identify your biggest profit leaks
Map your current workflow from lead to cash (visual flowchart delivered)
Review your tech stack and identify redundancies/gaps

What You Get: 1. 10-15 page assessment report with screenshots and specifics 2. Prioritized fix list: Top 5 "Do Now" and 10 "Do Later" items 3. Cost-benefit analysis for recommendations 4. 60-minute review call to discuss findings 5. Recording of the call + action plan template Timeline: 1 week from start to report delivery

Strategic Recommendations Report

Your operations overhaul blueprint
What We Actually Do:

Create department-by-department improvement plans
Design your ideal org chart for next 12 months
Build your tech stack roadmap with tools/costs
Write job descriptions for your next urgent hires
Design KPI dashboard mockup for your business

What You Get: 1. 10-20 page strategic plan document 2. 12-month implementation calendar (Gantt chart) 3. Budget breakdown for all recommendations 4. Vendor comparison matrix for software decisions 5. Hiring templates and interview questions Timeline: 2 weeks from assessment completion

Done-for-You Playbooks & SOP Vault

Your instant operations manual
What We Actually Do:

Give you our complete library of 50+ SOPs
Customize 10 core SOPs for your specific business
Instructions on how to implement each one

Exact Playbooks You Get: 1. Employee Onboarding Checklist 2. Customer Service 3. Response Templates 4. Sales Process Map 5. Monthly Financial 6. Review Process 7. Hiring & Interview 8. Playbook 9. Email Marketing 10. Automation Sequences 11. Project Management Templates 12. Agile Meeting Rhythms & Agendas (daily/weekly/monthly) 13. Quality Control Checklists (customized to your service) Timeline: Immediate access to SOPs, 2 weeks for customization

Custom Templates & Tools

Spreadsheets and systems built just for you
What We Actually Do:

Build your custom CRM in Airtable/Hubspot
Create financial dashboard pulling from accounting system
Design project tracking system with automation
Build employee scorecard template
Create customer feedback tracking system

What You Get: 1. 5-10 custom tools (based on your needs) 2. Video tutorials for each tool 3. Admin guide for updates/modifications 4. Quarterly tool review and optimization Actual Examples: 1. Sales pipeline tracker 2. with win-rate analytics 3. Inventory management sheet with reorder alerts 4. Customer journey explanation 5. Capacity planning tool Timeline: 3-4 weeks for full suite

Software Setup & Integration

Your complete tech implementation
What We Actually Do:

Set up and configure your chosen CRM (HubSpot, Pipedrive, etc.)
Connect your tools (CRM > Email > Calendar > Accounting)
Import all your existing data (contacts, deals, history)
Create automation workflows (follow-ups, task creation, alerts)
Build custom reports and dashboards
Set up user permissions and security

What You Get: 1. Fully configured platform ready to use 2. 10 automation workflows built and tested 3. Custom reports dashboard 4. Training videos for your team 5. 30-day post-launch support Specific Platforms We Configure: 1. CRM: HubSpot, Pipedrive, 2. Communication: Slack, Microsoft Teams 3. Project Management: Asana, Trello 4. Accounting: QuickBooks, Xero 5. Marketing: Mailchimp, Salesforce 6. Scheduling: Calendly 7. Training: Trainual Timeline: Typically 1 Month

Team Training & Workshops

Turn your team into operators
What We Actually Do:

Run 4 weekly 90-minute training sessions (virtual or in-person)
Create role-specific training paths for each employee
Build internal wiki/knowledge base
Design accountability systems and scorecards
Run hands-on workshops with real work

What You Get: 1. Recorded training sessions (yours forever) 2. Employee handbook (20-30 pages) 3. Competency assessments for each role 4. Daily/weekly accountability templates 5. Certification process for key procedures Specific Training Modules: • Week 1: Time Management & Priority Systems • Week 2: Tool Mastery (CRM, PM software, etc.) • Week 3: Communication & Handoff Protocols • Week 4: Problem-Solving & Decision Rights Timeline: 4 weeks of active training + 30-day follow-up

Fractional COO Services

A senior executive running your operations
What We Actually Do (20 hours/week):

Run your Monday morning leadership meeting
Own your KPI dashboard and weekly reporting
Manage your project pipeline and resource allocation
Handle vendor negotiations and contracts
Lead monthly business reviews with full analysis
Fire-fight operational crises as they arise
Hire and train your operations team

What You Can Expect: 1. Response to urgent issues within 2 hours 3 scheduled calls per week (30-45 min each) 2. Unlimited Slack/email support 3. Attendance at key meetings 4. Direct team management if needed Specific Deliverables: • Weekly operations report (every Monday) • Monthly business review deck • Quarterly strategic planning sessions • Annual operating plan and budget • Hiring plans and job descriptions • Process improvement roadmap • Team performance reviews Timeline: 6-month minimum engagement